PIN pad Upgrade or Payment Processor Change – Panasonic POS Client Portal

This form is used to arrange a support call to update your payment processing settings for either a new PIN pad, or a new merchant services provider (processor).

Franchise(Required)

Please provide the name of your franchise

Restaurant ID(Required)

The unique identifier for your location (usually numerical e.g. store #1234)

In case we need to speak to someone about this change, we require your contact details.

Your Name(Required)

Contact Phone(Required)

Contact Email(Required)

Current Credit / Debit Processor(Required)

Current PIN Pad Model

Current Merchant ID(Required)

Current Gift Card Processor

Changes Required

Please enter into this section the information regarding your new credit / debit card processor

New Credit / Debit Processor(Required)

Your NEW card processor

New PIN Pad Models Supplied(Required)

You will be installing new PIN Pads supplied by your new processor. Please let us know their models

New PIN Pad Models Supplied(Required)

You will be installing new PIN Pads supplied by your new processor. Please let us know their models

New PIN Pad Models Supplied(Required)

You will be installing new PIN Pads supplied by your new processor. Please let us know their models

New PIN Pad Models Supplied(Required)

You will be installing new PIN Pads supplied by your new processor. Please let us know their models

For security each Terminal ID is associated with a specific PIN pad. This information would have been sent to you by the processor, perhaps via email or letter (VAR), or sometimes shipped directly with the devices.
If you do not have this information, please contact your processor to obtain these required details before proceeding with this form.

Please enter a Terminal ID for each PIN Pad supplied.
Use the ‘+’ to the right to add as many rows as needed.
Note: It is important to ensure the Terminal ID matches the correct PIN Pad

Number of PIN Pads

Please enter the total number of new PIN Pads supplied. (This is a check to make sure the number of entries in the next block is accurate).

New Terminal ID / ECR

Terminal ID / ECR

PIN Pad Device ID

Enter one Terminal ID and ECR for each row. Use the + and – buttons to add or remove rows.

Gift Card Processor

If your location uses gift cards please complete this field

New Givex User ID

For Givex, you must have a user ID set up specifically for the POS with operator ID 1 assigned. You may set up multiple IDs for each terminal if desired or use the same on all terminals.

New Valuelink Gift Card Merchant ID

Your Valuelink account must be configured and “provisioned” to use “Datawire VXN”. Please confirm this with Valuelink, if this is a new account.

New Valuelink Gift Card Alternate ID

Comments

Please use this box to provide any relevant or required information not entered elsewhere.

Phone

This field is for validation purposes and should be left unchanged.